Bonchef Limited is a company registered in England and Wales. Company Registration 05355077
Maintaining the security of your data is a priority for Bonchef, its brands and trusted partners and we are totally committed to respecting your privacy rights and that your personal information is protected. We will ensure that we handle your data lawfully and fairly and we commit to being transparent about what personal data we collect and how we use it.
Bonchef collects personal data according to the following lawful bases:
Relevant to the legal bases that apply to us, Bonchef may collect the following information:
Our websites are not intended for children and we do not knowingly collect data relating to children nor do we collect any sensitive personal data of our customers.
The above list is not exhaustive and, in specific instances, we may need to collect additional data for the purposes set out in this Policy. Some of the above personal data is collected directly, for example when you set up an on-line account on our website, or send an email to our customer services team. Other personal data is collected indirectly, for example your browsing or shopping activity. We may also collect personal data from third parties who have your consent to pass your details to us, or from publicly available sources.
We also receive personal data from our trusted partners who support us in providing services to our customers for marketing and financing/leasing arrangements.
Relevant to the legal bases that apply to us, Bonchef and our trusted partners acting on our behalf use your personal data to:
Bonchef use your personal data for electronic marketing and direct mail purposes only with your consent. We aim to update you with such information that is considered to be of interest and relevant to you as an individual.
We aim to update you with such information that is considered to be of interest and relevance to you as an individual.
You have the right to opt out of receiving such communications at any time, by using any of the following methods:
If you visit our websites, you may receive personalised advertisements whilst browsing other websites. Any advertisements you see will relate to products you have viewed whilst browsing our websites on your computer or other devices.
So that we can make certain services available to you, we may need to share your personal data with some of our trusted service partners. These could include IT, delivery, finance/leasing and marketing service support providers.
Bonchef only allows service providers to handle your personal data when we have confirmed that they are registered with the Information Commissioners Office and that they apply appropriate data protection and security controls. We also impose contractual obligations on service providers relating to data protection and security, which mean they can only use your data to provide services to Bonchef and to you, and for no other purposes.
Bonchef will not disclose your personal data to any third party, except as set out below. We will never sell or rent our customer data to other organisations for marketing purposes. We may share your data with:
We do not share any personal data outside of the EEA.
Bonchef do not use operations that involve automated decision making.
We will not retain your data for longer than necessary for the purposes set out in this Policy. Different retention periods apply for different types of data, however the longest we will normally hold any personal data is 6 years, unless you elect to use your right to erase your personal data.
Bonchef are committed to keeping your personal data safe and secure. Our security measures include:
Bonchef will never ask you to confirm any bank account or credit card details via e-mail or text. If you receive an email or text claiming to be from Bonchef asking you to do so, please ignore it and do not respond.
If you are using a computing device in a public location, we recommend that you always log out and close the website browser when you complete an online session.
In addition, we recommend that you take the following security measures to enhance your online safety both in relation to Bonchef and more generally:
The cookies stored on your computer or other device when you access our websites are designed by:
The main purposes for which cookies are used are:
Yes, although, if you do disable cookies within your browser, you will be unable to place online orders and the website may not function fully.
Please click here for more details on our cookies operation and instructions on how to disable cookies.
You have the right to obtain:
You have the right to request that we correct any inaccurate or incomplete personal data that we hold about you.
You have the right to have your personal data erased and to prevent processing in a range of specified circumstances. This can only normally be refused based on public interest requirements and where we have to ensure compliance with legal and auditory regulations.
We would not be able to erase personal data whilst we are still providing our services to you. This can only be done once you cancel the service or once the service is completed.
You have the right to block or supress processing of your personal data. When such processing is blocked or restricted, personal data can still be stored but not processed.
You have the right to obtain a copy of your personal information in a legible and compatible format that is suitable for you to use for your own purposes.
You have the right to object to the collection and use of your personal information at any time, for example:
This right safeguards you against the risk of a potentially damaging automated decision being taken without human intervention. Bonchef and trusted partners do not have operations that involve automated decision making
You have the right to complain to us directly by contacting us using the information in the contact section below.
You have the right to complain directly to the Information Commissioner’s Office (ICO), which is the regulatory authority that deals with personal data and who makes sure that personal data is used in a lawful way by public sector bodies, commercial businesses and organisations that process personal data.
You can register a complaint with the ICO by using the link below:
https://ico.org.uk/concerns/ or calling the ICO on 0303 123 1113.