Shipping and Refunds Policy
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At BonChef, we’re committed to delivering exceptional service from checkout to delivery. Whether you're ordering a single item or stocking up for your business, we aim to make the process smooth, reliable, and hassle-free.

Shipping Information

UK Orders:
We process and dispatch all UK orders within 1 to 3 business days, depending on stock availability. Delivery times may vary based on your location and the performance of local postal services.

 

International Orders:
For global shipments, please allow 3 to 7 business days for delivery. This timeframe accounts for possible customs clearance and varying postal service efficiency across regions.

 

Our logistics team works behind the scenes to ensure your order arrives on time, every time.

 

If you have questions about your order or delivery schedule, please contact us at contact@bonchef.co.uk or visit our FAQs Page

NOTE: We are not responsible for shipping carrier delays.

Returns & Refunds Policy

We want you to be 100% satisfied with your BonChef purchase. If you’re not happy with your item, you’re welcome to return it within 14 days of purchase for a full refund or exchange—whether for a similar item or something different.

How to Return an Item:

  1. Contact us within 14 days of purchase at support@bonchef.co.uk.
  2. We'll issue you a Returns Authorisation Number.
  3. Return the item within 14 days of receiving your return number.

NOTE: BonChef will not accept any returns without a Valid Returns Authorisation Number

Return Conditions

Returns will only be accepted under the following conditions:

  • A valid invoice and dispatch note number must be provided.
  • The Returns Authorisation Number must be included.
  • Items must be unworn, unused, and returned in their original, unopened packaging.
  • All original documentation must be included.
  • We reserve the right to refuse items that are not suitable for resale.

Return Shipping

You are responsible for returning the goods to our warehouse. Alternatively, we can arrange collection at a fee of £15 per box. If collection fails due to customer error, a £15 failed collection charge will apply.

Items Not Eligible for Return
  • Goods not classed as BonChef core stock
  • Bespoke or personalised items (e.g. embroidery)
  • Samples
  • Items held longer than 14 days after delivery
  • Discontinued stock or clearance items

Trade & Distributor Returns

If you're a distributor or trade account holder, a restocking fee of up to 25% will apply to all returns. All standard return conditions must be met.

If you have any questions about your return or delivery, please contact our team at contact@bonchef.co.uk. We’re here to help.