Your experience matters to us. Whether you are expecting a new order or returning an item, our team is here to ensure everything arrives quickly and goes back just as easily.
Shipping Information:
United Kingdom - Mainland:
We process and dispatch all UK Mainland orders within 1 to 3 business days, depending on stock availability. Orders placed before 2pm Monday to Friday are processed the same day to meet our courier collection. Orders placed after 2pm on Friday or over the weekend will be processed on the next business day. Delivery times may vary based on your location and the performance of local postal services.
Standard
£6.99 (Free Shipping over £200)
Delivery Time - 1-4 Business Days
Premium
£9.99
Delivery Time - Next Business Day*
Rest of the World
For global shipments, depending on stock availability, please allow 3 to 7 business days for delivery. This timeframe accounts for possible customs clearance and varying postal service efficiency across regions.
EU Standard
£24.99
Delivery Time - 2-11 Business Days
International Standard
39.99
Delivery Time - 2-11 Business Days
NOTE: We are not responsible for shipping carrier delays.
easy returns:
Return Conditions:
Returns will only be accepted under the following conditions:
The Returns Authorisation Number is included in the returned package.
A valid invoice and dispatch note number is included in the returned package.
Items must be unworn, unused, and returned in their original, unopened packaging.
All original documentation is included in the returned package.
We reserve the right to refuse items that are not suitable for resale.
Return Shipping:
You are responsible for returning the goods to our warehouse. Alternatively, we can arrange collection at a fee of £15 per box. If collection fails due to customer error, a £15 failed collection charge will apply.
Items Not Eligible for Return
Goods not classed as BonChef core stock
Bespoke or personalised items (e.g. embroidery)
Samples
Items held longer than 14 days after delivery
Discontinued stock or clearance items
Items Not Eligible for Return
If you're a distributor or trade account holder, a restocking fee of up to 25% will apply to all returns. All standard return conditions must be met.
If you have any questions about your return or delivery, please contact our team at sales@bonchef.co.uk. We’re here to help.
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